FAQ

/FAQ
FAQ2019-05-24T10:01:49+00:00

We can arrange the shipment within 3-5 working days upon receipt of your payment for any sintered balnks stocked items. As for the mass production order or the customized products, we will need 10-30 days production leadtime and indicate the delivery time on the Proforma Invoice.

Yes, we can offer the sample for free of charge with freight collected if we have in stock .
If the sample is special or non-standard shaped, we will charge you only the basic production costs accordingly.

if you have no idea about the grade , please kind to provide the information of the usage of the product, our technical team will suggest the most suitable grade for you.

We insist on quality come first , all the products are made of virgin raw materials.

Yes, we have our own grinding workshop. We grind the carbide blanks by ourselves thus the products are cost effective.

Yes, We have a group of experienced technical personnel, advanced mould production equipments.

Our R&D teams were graduated from University, and our technical R&D team lead by Doctors of Powder Metallurgy and Professors.

For the customized item we quote the MOQ individual; For the standard items in stock ,we have no limation on the MOQ .

Yes, we can consider the discount for bulk orders.

Yes, we can give you 100% satisfaction guarantee on all items. We have the independent inspection department with the complete advanced product quality testing instrumentation to carry out IQC, PQC & FOC, and the detailed inspection pictures and testing report will be available and sent to you for confirmation before delivery.

In case there was any quality problem, just please kindly to provide the pictures to show the problem by email, we should be 100% responsible for our problems and provide you the replacements at our costs.

Yes, we extend a 100% satisfaction guarantee on all items. Please feel free to provide timely feedback if you’re not satisfied with N&D’s Quality and Service. If there is a quality problem, please kindly to provide the pictures and related details to show the problem by e-mail. We will provide the replacements to you at our cost according to actual conditions.

More questions?